Privacy Policy

1. Who We Are

Slow Wins Health is operated as a sole proprietorship based in Cape Town, South Africa. References to "we", "us", or "our" throughout this policy refer to Slow Wins Health. We are subject to the Protection of Personal Information Act 4 of 2013 (POPIA).

2. What We Collect

Depending on how you interact with us, we may collect:

• Account information — name and email address when you register or purchase.
• Health and nutrition data — food logs, meal entries, calorie and macronutrient data you input into Block Fuel. This is used solely to power your experience within the app.
• Payment information — processed securely by Stripe. We do not store card details on our servers.
• Usage data — pages visited, features used, session duration, device type, and browser, collected via analytics tools.
• Communications — if you contact us by email, we retain that correspondence.

3. How We Use Your Information

• To deliver and improve the Block Fuel app and associated content.
• To process purchases and manage your subscription or book access.
• To send transactional emails (receipts, account updates) via SendGrid.
• To send newsletters or product updates, only where you have opted in.
• To understand how our products are used so we can improve them.
• To comply with legal obligations under South African law.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Contract — processing necessary to fulfil your purchase or provide app access.
• Consent — for marketing communications and optional data collection.
• Legitimate interest — for analytics and product improvement, balanced against your privacy rights.
• Legal obligation — where required by POPIA or other applicable law.

5. Health Data

Block Fuel allows you to log food, meals, and nutritional data. This information is treated as sensitive personal information under POPIA. We do not sell, share, or use your health data for advertising purposes. It is used exclusively to provide your in-app experience and is stored securely.

6. Sharing Your Information

We do not sell your personal information. We share data only with trusted third-party service providers who help us operate:

• Paddle — payment processing
• SendGrid — transactional and marketing emails
• Base44 — app infrastructure

Each provider is bound by their own privacy and data security commitments. We require that all processors handle your data lawfully and securely.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account or request deletion, we will remove your data within 30 days, except where we are required by law to retain it.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal constraints).
• Object to the processing of your information.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at the address below.

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

10. Security

We implement industry-standard technical and organisational measures to protect your data, including encrypted data transmission (HTTPS), access controls, and secure third-party infrastructure. No system is completely secure, but we take our responsibility seriously.

11. Children's Privacy

Our products are intended for adults (18 years and older). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of our products after changes are posted constitutes acceptance of the updated policy.